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YOUR TEAM’S WHATSAPP WORKSPACE

Turn every WhatsApp conversation into a better customer experience.

Manage customer conversations, collaborate with your team, run WhatsApp campaigns, and automate follow-ups, all from one connected workspace.

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Automated reply sentIllustrative example · No messages sent
See a conversation in your industry
Illustrative conversation. Demo only.
One WhatsApp conversation. All the right tools.Inbox Campaigns Automations Templates
01 / SHARED INBOX

One conversation. A team that knows what comes next.

Bring replies, customer context, and your team together in a shared WhatsApp inbox. Assign a conversation to the right person so the next reply stays organized.

THE CUSTOMER’S VIEW
YOUR TEAM’S VIEW
Assigned conversationArun OwnerIllustrative example

Priya’s message, in both views. A clear owner for the next reply.

  • Collaborate on replies
  • Give every conversation an owner
  • Keep customer context close
Explore the shared inbox
02 / CAMPAIGNS

A considered message, for the people expecting it.

Choose an appropriately opted-in audience and prepare your template message. Preview the recipient experience, then send and track activity from your workspace.

THE CUSTOMER’S VIEW
YOUR TEAM’S VIEW

Promotional message example · Captured studio shows a separate utility campaign.

  1. 01Choose audience
  2. 02Pick template
  3. 03Send and track
Explore campaigns
03 / AUTOMATIONS

A customer asks. Your workflow knows the next step.

Use a message to start a workflow and a condition to choose its path. Send a configured response while your team focuses on conversations that need a person.

THE CUSTOMER’S VIEW
YOUR TEAM’S VIEW

The builder’s response, with a sample first name filled in. No code to read.

  1. 01Incoming message
  2. 02Trigger
  3. 03Condition
  4. 04Automated response

The configured message asks which fabrics or styles they need.

Illustrative example
Explore automations
04 / TEMPLATES

Write it once. Make every message feel personal.

Create and manage your templates with content, categories, and sample variables. Preview the message with those values filled in, then submit applicable templates for review by Meta.

THE CUSTOMER’S VIEW
YOUR TEAM’S VIEW

A sample name filled in. The same order-ready message in the editor and phone.

{{first_name}}PriyaSample variable

Approval is decided by Meta and is not guaranteed.

Explore templates
05 / ANALYTICS

See the activity behind every conversation.

Review delivery, incoming messages, and your team’s response time in one place. Use that context to decide where your team’s attention is needed next.

THE CUSTOMER’S VIEW
YOUR TEAM’S VIEW

Messages become useful context. This sample exchange is separate from the captured totals.

Illustrative example
Delivery
96.8%
Sample messages delivered
Replies
6,842
Sample incoming messages
Response time
4m
Sample median first reply
Explore analytics
A CONVERSATION FOR EVERY BUSINESS

Built for the way your business talks.

Different questions. Different teams. See how a shared WhatsApp workspace keeps the next reply connected.

Retail / SAMPLE CONVERSATION

A question at the shop door.

Alex asks about a linen shirt. The sales team keeps the size and delivery question in the same conversation.

01 / YOUR CUSTOMER’S QUESTION
02 / IN YOUR FENWIRA INBOX
Customer context

Medium size · Product availability · Delivery options

03 / YOUR TEAM’S REPLY

Share your delivery area and I’ll confirm the size and delivery options here.

JamieSales team

Keep product questions with the teammate who can check the details.

Illustrative example · Illustrative UINo messages sent · Sample customers and references
Explore Retail

Find the workflow that fits your team.

Explore all industries
A CONNECTED WORKSPACE FOR YOUR TEAM

Explore how the tools work together.

Select a tool and try a local, illustrative product preview.

Fenwira · Your team’s workspaceIllustrative preview
Team inbox4
Your customer conversations
Your shared workspace WhatsApp
Context travels with the conversation.
AM
Alex MorganProduct inquiry · WhatsApp
Open
Today · Illustrative conversation
Hi! Do you have the linen shirt in a medium?10:18
Team note · Sales teamProduct: linen shirt. Size: medium. Customer prefers a relaxed fit.
Hi Alex! Yes, we have it in medium. Would you like the size guide?10:21
Conversation assigned to Jamie Davis
CONNECT THE CONTEXT

Your conversations.
Your business tools.

Use APIs and webhooks to bring useful customer context into the way your team communicates.

Explore integrations
CRMCustomer contextCommerceOrder workflowsERPBusiness operations
Fenwira by ZenteqKAPIs API keys Webhooks

Connect the context.
Keep the conversation human.

Integration categories · Custom setup may be required
07 / YOUR NEXT CHAPTER

Start with a workspace.
Make it yours.

Bring your people, your business account, and your customer conversations together.

  1. 01

    Create your workspace

    Set up a shared home for your team.

  2. 02

    Connect your WhatsApp Business account

    Use Meta Embedded Signup with an eligible account. Meta verification and approval timing varies.

  3. Start managing conversations

    Organize ownership, prepare messages, and set up the workflows your business needs.

CHOOSE HOW YOUR TEAM TALKS

One channel. Different ways to work.

The WhatsApp Business app supports direct customer conversations. The Business Platform is an API that software connects to for messaging workflows.

WhatsApp Business app

A familiar place for business chats, a profile and product information. A practical starting point when you manage replies directly.

Business Platform + Fenwira

A shared workspace for your team, assignments and follow-up workflows. Setup depends on an eligible account and Meta’s requirements.

Compare the app and API
FIND YOUR FIT

A workspace that fits your business.

Tell us about your team, messaging needs, and workflows. We’ll help you understand subscription options and WhatsApp messaging charges.

Contact Sales
BEFORE YOUR NEXT CONVERSATION

Good questions. Clear answers.

A little context before you bring your team together.

EVERY CONNECTION STARTS WITH A HELLO.

Your next conversation.
A little more connected.

One workspace for the people behind every reply.

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