See how conversations are moving.
Understand inbox activity, campaign engagement, and communication trends in your workspace.
ONE CONVERSATION / TWO VIEWS
Review the activity. Decide what needs attention.
THE CUSTOMER’S VIEW
AE
Acme ElectronicsBusiness conversation
Today
Could you confirm whether delivery is available tomorrow?
Hi Priya! I’ll check availability and send the details shortly.
Illustrative example · No messages sentScroll to read the conversation
Message
Illustrative example · No message sent
YOUR TEAM’S VIEW
Fenwira / Analytics overviewExperience v2
Captured Fenwira Experience v2 · Sample workspace · Illustrative example
Fenwira / Analytics overviewExperience v2Messages become useful context. This sample exchange is separate from the captured totals.
KEEP THE WORK CONNECTED
Without shared visibility, it is hard to see where customer communication needs attention.
- Review messaging and campaign activity
- Explore delivery and engagement trends
- Use insights to guide your team’s next steps
A clear next step.
- 01
Select a reporting period
- 02
review activity
- 03
explore relevant details
- 04
decide what to improve.
Before you start with analytics.
Make room for your next conversation.
Review your team’s setup, connected account and workspace requirements.