Less repetition. More human connection.
Build workflows that route conversations and handle repeatable communication steps.
A clear next step.
- 01
Choose a trigger
- 02
add a condition
- 03
define an action
- 04
test and review the workflow.
ONE CONVERSATION / TWO VIEWS
Trigger → condition → action → a useful next step.
THE CUSTOMER’S VIEW
FT
Fenwira TextilesBusiness conversation
Today
Hi, I’m interested in your textile collection.
Hi Priya 👋
Thanks for your interest in our textile collection. Which fabrics or styles would you like to see?
Illustrative example · No messages sentScroll to read the conversation
Message
Illustrative example · No message sent
YOUR TEAM’S VIEW
Fenwira / Automation builderExperience v2
Captured Fenwira Experience v2 · Sample workspace · Illustrative example
Fenwira / Automation builderExperience v2The builder’s response, with a sample first name filled in. No code to read.
KEEP THE WORK CONNECTED
Repeated manual tasks take attention away from conversations that need a human.
- Connect triggers, conditions, and actions
- Route conversations to the appropriate team
- Review workflow execution history
Before you start with automations.
Make room for your next conversation.
Review your team’s setup, connected account and workspace requirements.