One conversation. Your whole team.
Give customer conversations a shared home, with clear ownership and the context your team needs.
ONE CONVERSATION / TWO VIEWS
A clear owner, with the conversation in view.
THE CUSTOMER’S VIEW
AE
Acme ElectronicsBusiness conversation
Today
Could you confirm whether delivery is available tomorrow?
Hi Priya! I’ll check availability and send the details shortly.
Illustrative example · No messages sentScroll to read the conversation
Message
Illustrative example · No message sent
YOUR TEAM’S VIEW
Fenwira / Shared inbox applicationExperience v2
Captured Fenwira Experience v2 · Sample workspace · Illustrative example
Fenwira / Shared inbox applicationExperience v2Priya’s message, in both views. A clear owner for the next reply.
KEEP THE WORK CONNECTED
Messages spread across personal devices make it difficult to know who is helping each customer.
- Assign conversations to the right teammate
- Keep customer context beside every reply
- Use internal notes to coordinate handoffs
A clear next step.
- 01
Open a customer conversation
- 02
review the context
- 03
assign an owner
- 04
reply together.
Before you start with shared inbox.
Make room for your next conversation.
Review your team’s setup, connected account and workspace requirements.