Shared inbox
Give customer conversations a shared home, with clear ownership and the context your team needs.
Explore shared inboxOne conversation. Every part of your work.
A WhatsApp Business API platform for customer conversations, team ownership and the work that happens next.
ONE CONVERSATION / TWO VIEWS
A clear owner, with the conversation in view.
THE CUSTOMER’S VIEW
AE
Acme ElectronicsBusiness conversation
Today
Could you confirm whether delivery is available tomorrow?
Hi Priya! I’ll check availability and send the details shortly.
Illustrative example · No messages sentScroll to read the conversation
Message
Illustrative example · No message sent
YOUR TEAM’S VIEW
Fenwira / Shared inbox applicationExperience v2
Captured Fenwira Experience v2 · Sample workspace · Illustrative example
Fenwira / Shared inbox applicationExperience v2Priya’s message, in both views. A clear owner for the next reply.
Start where your team needs clarity.
Contacts
Keep customer details, tags, and communication preferences connected to your conversations.
Explore contactsTemplates
Create structured WhatsApp message templates and manage their review status in one place.
Explore templatesCampaigns
Create and schedule WhatsApp campaigns for opted-in audiences, then follow delivery and engagement.
Explore campaignsAutomations
Build workflows that route conversations and handle repeatable communication steps.
Explore automationsAnalytics
Understand inbox activity, campaign engagement, and communication trends in your workspace.
Explore analyticsBring your team into the conversation.
Discuss your account, workflows and current workspace options.